Charging at Home

Getting your EV charged up at home is easier with Octopus Energy Services. We'll take the hassle out of choosing a charger, and getting it installed.

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Charging made easy

Charging an electric car at home is convenient, hassle-free, and can help you make big savings.

It's possible to charge a car with a 3-pin plug, but getting a home charger will provide you with a much quicker and safer option.

All cars are different, but very roughly, an electric car plugged into a standard 3-pin 3kW plug will charge at around 50% the speed of even the slowest dedicated EV chargepoint.

A £350 government grant is available for home EV chargers (this discount is included in the prices you'll see). In order to be eligible you'll need to demonstrate:

  • You're the responsible driver/registered owner/keeper/ of a battery electric or plug-in hybrid vehicle.  

  • You'll be getting your charger installed at your own off-street parking space.

  • You've not previously claimed for the grant at that property.

  • The installation can't be more than 4 months before you take delivery of the car.

Octopus Energy Services can install your electric vehicle charging point easily and safely. And we'll help you find the right one for your home.

We're approved by OLEV to install EV chargers for all types of electric cars. Whether you have a pure EV, a Plug-in Hybrid or any other type of plug-in vehicle, we can install the right charger for you. 

What happens

Getting an electric car charger with Octopus is simple; you'll need a few things to hand, grab your smartphone and click on the link below; this will take you through the process. (Don't worry, you can save and come back to it at any time). 

Choose your charger

  • You can choose from a range of smart electric car chargers, all of which pair brilliantly with Octopus Energy's smart tariffs.

Fill in your details

  • Our application process is designed to work perfectly on your mobile.

  • You'll need to take some photos (like where the charger will go, and some parts of your electrical set up)

  • (You'll need to accept our T&Cs)

  • This captures the right information to help claim the government charging grant (saving £350 off the cost of an install).

  • It will also help us understand how easy (or otherwise) the installation will be.

  • We'll be in touch to go through any questions, finalise any details, and to arrange the best date and time for your install.

The Install

  • Installing your charging point should take around 4 hours (sometimes more, sometimes less).

  • We'll let you know when we're on our way.

  • We'll also observe all relevant COVID-19 safety protocols (e.g. wearing face masks) to make sure you're safe.

  • Your engineer will do a site inspection, and work out the logistics of the job (such as the best route for the cabling, and where they'll need to drill through).

  • Your power will need to go off for a little bit - your engineer will let you know when. (Also, best to warn everyone that this means the Wifi will be out for a bit).

  • Once it's installed your engineer will run you through how to use the charger, and how to the use the App to get the best out of it.

Get prepared

When you're applying for an EV charger, you need to provide a lot of information (this is to ensure you can claim the £350 government grant, and also to help ensure our engineers are fully prepared for the job).

To avoid delays completing the application form, we recommend you have the following things to hand:

  • Details of your vehicle, such as make, model, registration number, estimated delivery date (if you've not yet collected your car), and proof of ownership.

  • Your phone, to take pictures. The application will ask you for a few pictures (of where the charger will be going, and your fuse board so be ready to provide these when prompted.

  • A statement from your energy provider, to provide information around your energy usage and MPAN number.

What's included?

All homes are different, and there are challenges on any job. A 'standard' installation will consist of: 

  • The fitting of the charger on a brick or plaster wall, (or other suitable permanent structure).

  • Routing of the cable through 1 x drilled hole in a wall up to 500mm thick (where required).

  • Up to 15 metres of High Tuff cable, run and clipped to the wall between the consumer unit and the EV charger, up to a height of up to 1.8m.

  • All electrical connections at the origin of the supply and the charging unit.

  • Type A RCD in metal Consumer Unit.

  • Up to 3 metres of plastic conduit or trunking to conceal interior wiring.

  • Electrical testing and NICEIC Certification.

  • Where necessary, installation of an earthing unit (e.g. Matt:E or Garo brand)

  • Demonstration of the Charge point functions and App.

If your installation involves more than this (for example, having to drill through more walls), it may cost a little more. 

We'll ask for photos during the application process; this is to ascertain whether your installation may require extra work. If this is the case, we'll provide you with a no-obligation quote for the additional work. All of our engineers are qualified and experienced electricians. They're keen to provide support and guidance before the job goes ahead.

Once your charger's installed and you have any questions, check out our support page.

Our T&CS can be found here.

Frequently asked questions

How do I claim the OLEV grant?

To claim £350 off the cost of your new home charging point, simply order it with us. We do all the hard work. All you need to do is provide us with your relevant documentation and our team will submit the application on your behalf. If you qualify, the full grant amount will be deducted from the total cost of your installed home charger.

What is a non-standard chargepoint installation?

Non-standard installations normally require more materials or time, and may incur an additional cost as a result. Once you place your order, we'll be in touch to get a better understanding of your requirements and we'll produce a no obligation quote for the additional works.As we take the payment up front, if you decide not to go ahead we will refund the full costs.

Do your chargers need an earth rod?

We are now including a Matt:E device. This negates the need for an earth rod when fitting your charging unit at your home. The device meets the latest wiring regulations in place and is part of our standard installation package which covers the majority of homes in the UK. If you aren't sure whether you come under our standard installation scheme simply get in touch with us on OCTOES>COM and our team of experts will be happy to discuss the best solution for your installation.

How much is the OLEV grant?

The OLEV grant is £350. It's worth noting that you need to fulfil a few criteria in order to receive the grant, such as having off street parking, proving proof that you own an electric vehicle and confirming that you’ve never claimed the grant on this vehicle before (this is all in the application process) Please note that you will need to have a car delivery scheduled within 4 months of your charge point installation in order to be eligible for the grant. If you click ‘Let’s Begin’, you will be taken to an online application form where you can get started.

Do you have T&Cs?

We do, and you can find them here

How do I pay?

At the moment the only way to pay is through BACS transfer (credit/debit card is coming soon). Account details are: Account Name: Octopus Energy Services Sort Code: 40 05 30 Account Number: 84601823

© 2020 Octopus Energy Services 

Registered Address: 33 Holborn,

London, EC1N 2HT

Company Number: 10434397