Team Manager - Field Support

Octopus Energy is a tech-led energy business, bringing fairer, greener energy to everyone, and leading the transition to a future powered by renewable sources rather than dirty power. Famous for our globally leading ‘smart’ tariffs, Agile, Go, and Outgoing. These use our proprietary platform Kraken, and the power of the smart meter, to lead the way to a renewable energy future by taking the peak-time strain off the National Grid and enabling a unique consumer-led opportunity to transition to a flexible smart grid. Or, in other words, our tech works with smart meters to offer customers cheaper, greener power, when the wind blows and the sun shines.

Who are we and what are we about?


Our smart meter programme is the hardware backbone of that innovation. Octopus Energy Services is a sister company building a field force of engineers and support staff to install these meters and is a vital arm (tentacle?) of the business. We pride ourselves on delivering on the doorstep, the same outrageous customer service that has seen Octopus Energy achieve 5-star Trust Pilot ratings and to be the only energy company to be recommended by Which? three years in a row.

The role


An exciting opportunity has arisen for a talented Team Manager to join us in Brighton. You will be responsible for helping to shape, grow and manage a team of field support specialists as well as overseeing the day-to-day operations function.


Responsibilities will include…

 

  • Managing a team of field support specialists who support a large team of field engineers 

  • Look at the day to day running of the operations function (making appointments, scheduling work with engineers etc)

  • Look at constant improvements of processes and reporting back to our Head of Operations 

  • Create effective reporting to allow decision making

  • Lead internal and external meetings with stakeholders

  • Help support our growth and recruitment 

  • Support employee communication with the management team

  • Support growth and development of individual specialists

  • Provide operational expertise to the teams and constantly look for ways to improve processes

 


Is it you we’re looking for?


You will need…

  • To be a team player and relationship builder. You have demonstrated the ability to build great working relationships with people across cultures and perspectives

  • To be able to effectively lead and motivate a team - this is key 

  • To be agile. You are positive and proactive, and energised by working in a fast-paced environment characterised by constant change

  • To have experience in management, operations, and leadership

  • To have a high level of adaptability and agility to manage multiple projects at one time (we are growing quickly!) 

  • Energy industry experience desirable but by no means essential! You’ll quickly pick up what you need to know

This is a great opportunity to be part of, and help drive forward, the business as it grows and diversifies within a role that is central to ensuring our customers receive the outrageous level of service they rightly expect. If this sounds like you then apply now.    

 

Drop us a line and your CV to workwithus@octoes.com        
 

© 2020 Octopus Energy Services 

Registered Address: 33 Holborn,

London, EC1N 2HT

Company Number: 10434397