Why should I get a smart meter?
Smart meters are energy industry game changers, and we’re buzzing about their potential. The technology will save UK consumers a lot of time (no more meter readings!) and with innovative electricity tariffs like our Agile Octopus and Octopus Go making the most of the smart meter tech, potentially a fair bit of dough too.
AgileOctopus has half-hourly energy prices, giving customers mega-cheap power when there are lots of renewables available to use up, and no one around to use them. Sometimes, customers even get paid to use energy. Seriously.
octopusGO is a tariff for electric vehicle owners, offering a super-cheap rate for four hours each night, so drivers can charge up for next to nothing during off-peak times.
OutgoingOctopus is the UK's first ever smart 'export' tariff for customers who generate energy at home. If you have solar panels, you can get paid for the green energy you pump back into the grid.
How do smart meters work?
Below is a list of questions we are often asked about smart meters. And if your question is not here, get in touch, our energy specialists are here to help.
What is a smart meter and how does it work?
Smart meters measure how much gas and electricity you’re using, as well as what it’s costing you and display this on a handy in-home display.
With a smart meter you can wave goodbye to complicated meter readings. The smart meter shows a digital meter reading and automatically sends us the reading at least once a month, so you’ll receive accurate, not estimated, bills.
What does a smart meter look like?
A smart meter comes as a pair, for gas and electricity, and they look like electricity meters. We’ll send engineers to install them at no extra cost to you. We’ll replace your traditional gas and electric meters so that your new smart meter will send your meter readings to us to ensure that you are billed exactly for the energy that you use, not a penny more, without the need to submit readings to us manually.
We’ll also fit an in-home display that will show you how much energy you're using in pounds and pence.
From your in-home display, you'll be able to read:
how much energy you’re using in near-real time
how much energy you used in the last hour, week and month (and what it cost)
updates in near-real time for electricity and every half hour for gas
Is my data safe?
The data your smart meter captures about your energy usage is strongly protected by law. You have control over it, including the right to decide how often your smart meter sends data to us (monthly is minimum, daily or half-hourly are optional).
Can I get a smart meter where I am?
Smart meters operate on phone waves in the southern half of mainland Britain and on radio waves in the northern half. There are some signal issues (for example, in some of the Scottish islands) but the government has assured us that they are working to fix this by the end of next year.
And those customers who have night-storage heaters might also need to wait until later this year when smart meter manufacturers have introduced a product capable of directing and controlling these heaters.
Before we visit your home, we'll carry out some basic checks to try to make sure that we won't have any problems on the day. From time to time, however, we won't be able to identify some issues until we're on site.